Tufnell Park Cleaner Data Protection and Privacy Policy

This Privacy Policy explains how Tufnell Park Cleaner collects, uses, stores and protects personal data relating to customers and prospective customers in the Tufnell Park area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Tufnell Park Cleaner customers within the service area, including individuals, households and small businesses using or enquiring about our cleaning services.

Who we are and scope of this policy

Tufnell Park Cleaner provides domestic and small business cleaning services in and around the Tufnell Park area. In relation to the personal data we collect from you, we act as a data controller. This means we determine the purposes and means of processing your personal data. This Privacy Policy covers all interactions with us, including enquiries, bookings, service delivery, customer support and aftercare.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details such as name, postal address, billing address, and general contact details necessary to communicate with you about our services.

Booking and service information such as preferred days and times for cleaning, type of property, access instructions, special cleaning requirements and details of the services you request or purchase.

Account and payment information such as records of payments made to us and basic transaction details. We do not store full payment card numbers; where card payments are used any card details are processed by a secure payment processor.

Communication history including records of enquiries, feedback, complaints and other communications between you and Tufnell Park Cleaner by any channel you choose to use.

Website and usage data where applicable, such as general information about how you interact with any online presence we may operate, for example pages visited and basic technical information, to the extent that this data can identify you or be linked to you.

How we collect your data

We collect personal data directly from you when you contact us to make an enquiry, request a quote, book a service, provide feedback, or otherwise communicate with us. We may also collect data when you interact with any website or online form we control, when you respond to promotions, or when you provide information to our cleaning staff at your property. We may receive limited personal data from third parties where this is necessary for us to provide services, for example where a landlord, letting agent or employer provides your details so that we can arrange cleaning at a property you occupy, and they have confirmed that they are entitled to share that information with us.

Lawful basis for processing

We rely on the following lawful bases for processing your personal data under data protection law:

Contract: We process your data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage bookings, issue invoices and handle payments.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, maintaining records, preventing fraud, and handling queries or complaints.

Legal obligation: We process data where we are required to comply with legal obligations, such as maintaining appropriate business and tax records and responding to lawful requests from public authorities.

Consent: In limited circumstances we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us or using any unsubscribe method that we make available.

How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries and provide quotes for cleaning services.

To set up and manage bookings, including scheduling cleaning staff and confirming appointment times.

To deliver cleaning services at the address you specify and to follow any reasonable instructions you provide.

To process payments, issue invoices and manage your account or customer record.

To communicate with you about your bookings, changes to services, and related customer service matters.

To manage our business operations, including quality control, staff training and service improvement.

To comply with legal and regulatory requirements, such as record keeping and responding to lawful requests.

To send you information about services that may be of interest to you where we are permitted to do so under data protection law, and subject to your rights to object or withdraw consent.

Data sharing and processors

We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place. These third parties may include:

Service providers and subcontractors who help us deliver our services, such as cleaning personnel working on our behalf and companies providing scheduling or customer management tools.

Payment processors who handle card or electronic payments and assist with fraud prevention and chargebacks.

Professional advisers such as accountants or legal advisers where this is necessary for the operation of our business and compliance with legal obligations.

IT and cloud service providers who host or support our systems and data storage.

Public authorities or law enforcement agencies where required by law or where necessary to protect our rights, property or safety or that of our customers or others.

Where we use third parties to process personal data on our behalf, they act as data processors. We ensure they are subject to written contracts requiring them to process personal data only in accordance with our instructions, keep it secure, and comply with applicable data protection laws.

International transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using countries recognised as providing an adequate level of protection or implementing standard contractual clauses approved by relevant authorities, together with any supplementary measures that may be required.

Data retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting obligations. In general:

Customer records relating to bookings, services provided and payments are retained for a period that allows us to manage our relationship with you, respond to queries and comply with tax and accounting requirements.

Enquiry data where no service is ultimately provided is kept for a limited period so that we can respond to follow up questions and analyse demand, after which it is deleted or anonymised.

Marketing information is kept for as long as you remain subscribed or until you object or withdraw consent, after which it will be removed from active marketing lists while we may retain a record of your preference to ensure it is respected.

When data is no longer needed for these purposes, we will delete it or anonymise it so that it can no longer be linked to you.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those staff and third parties who have a business need to know it, using secure systems and implementing internal policies and training on data protection and confidentiality.

Your data protection rights

Under data protection law you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data together with certain other information.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal ground for processing.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests, and we will stop processing unless we have compelling legitimate grounds to continue. You always have the right to object to direct marketing.

Right to data portability: In certain cases you can request that we provide your personal data in a structured, commonly used and machine readable format, or request that it be transmitted directly to another controller where technically feasible.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact details made available through our usual communication channels. We may need to ask you for specific information to help us confirm your identity and ensure your rights are respected securely. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we process your personal data, although we encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all Tufnell Park Cleaner customers in our service area from the date it is issued. You should review this Privacy Policy periodically to stay informed about how we protect your information.