Tufnell Park Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Tufnell Park Cleaner provides domestic and commercial cleaning services within its service area in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before placing a booking. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions:

Client means any individual, household, business, or organisation that books or uses our cleaning services.

Company means Tufnell Park Cleaner, the cleaning service provider.

Cleaner means any person employed by or engaged on behalf of the Company to provide cleaning or associated services.

Services means any cleaning, tidying, housekeeping, or related services provided by the Company.

Premises means the property or properties at which the Services are to be provided.

Service Area means the geographical locations in which the Company offers services, primarily within and around Tufnell Park and nearby districts in the United Kingdom.

2. Scope of Services

The Company provides regular cleaning, one-off cleaning, end of tenancy cleaning, and other agreed cleaning services within its service area. The specific details of the Services, including tasks, frequency, and duration, will be confirmed during the booking process.

The Company reserves the right to decline any booking request where it reasonably believes the Premises are unsuitable, unsafe, or outside its service area, or where the requested Services are not within its normal scope of work.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s accepted booking channels, which may include online forms or other agreed communication methods. The Client must provide accurate and complete information during the booking process, including the address of the Premises, property type, size, and any specific requirements.

3.2 A booking is not confirmed until the Company has accepted the booking request, allocated a time slot and Cleaner, and communicated confirmation to the Client. The Company may refuse or cancel a booking at its discretion, for example, if there is a safety concern, lack of availability, or incomplete information.

3.3 The Client is responsible for ensuring that the details of each booking, including date, time, location, and type of service, are correct. Any necessary changes must be requested in advance, in accordance with the cancellation and amendment terms set out in these Conditions.

3.4 For regular cleaning arrangements, the Company will endeavour to provide the same Cleaner or team where possible, but this cannot be guaranteed. The Company may replace Cleaners due to holidays, sickness, operational changes, or other reasons.

4. Access to Premises

4.1 The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This may include arranging keys, entry codes, or ensuring someone is present to grant access.

4.2 If the Cleaner is unable to gain access to the Premises at the agreed time, waiting time or an aborted visit may be charged as set out in these Terms and Conditions or the Company’s current pricing policy.

4.3 The Client is responsible for ensuring that the Premises are safe and comply with any applicable health and safety regulations, including safe electricity and water supply and secure storage of hazardous substances.

5. Client Obligations and Preparation

5.1 The Client must provide a suitable environment for the Cleaner to carry out the Services, including adequate lighting, heating or cooling where reasonably necessary, and running water.

5.2 The Client must inform the Company of any specific instructions, priorities, or areas of concern at the time of booking or before the scheduled service. The Company will make reasonable efforts to follow such instructions but cannot guarantee that all requested tasks will be completed within the allotted time.

5.3 The Client must notify the Company in advance of any fragile items, existing damage, or particularly delicate surfaces or materials at the Premises. Where appropriate, the Client should provide any special cleaning products recommended by the manufacturer for such items or surfaces.

6. Equipment and Cleaning Materials

6.1 Unless otherwise agreed, the Company will provide standard cleaning products and equipment suitable for typical domestic and small commercial premises. The Company reserves the right to decide which products and tools are appropriate for each job.

6.2 If the Client prefers specific cleaning products to be used, the Client must provide them, ensure they are safe and clearly labelled, and give clear instructions for use. The Company accepts no liability for damage arising from the use of cleaning products supplied by the Client, where such products were used according to the Client’s instructions.

7. Payments and Pricing

7.1 The Client agrees to pay for the Services at the rates communicated by the Company at the time of booking or as later amended with the Client’s agreement. Prices may vary by property size, location within the service area, scope of work, and frequency of visits.

7.2 Payment terms will be communicated to the Client during the booking process. This may include payment in advance, payment on the day of service, or invoicing for regular clients. The Company may suspend or cancel Services if payment is not made in accordance with agreed terms.

7.3 The Company reserves the right to review and adjust its prices from time to time, including for reasons such as inflation, changes in operating costs, or expanded service coverage within the region. Any price changes for ongoing regular services will be communicated to the Client in advance.

7.4 Where applicable, taxes, including value added tax, will be charged in accordance with UK law.

8. Cancellations, Rescheduling, and No-Show

8.1 The Client may cancel or reschedule a booking by providing notice within the timeframe communicated by the Company, typically a minimum number of hours or working days before the scheduled appointment. The specific notice period may vary depending on the type of service.

8.2 If the Client cancels or reschedules a booking with insufficient notice, the Company may charge a cancellation fee, which may be a fixed amount or a percentage of the service fee, to cover the Company’s administrative and staffing costs.

8.3 If the Cleaner arrives at the Premises and is unable to gain access, or if the Client refuses entry or cancels at the door, this may be treated as a late cancellation. In such cases, the full or partial service fee may be charged at the Company’s discretion.

8.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to staff illness, emergencies, extreme weather, or operational issues. In such events, the Company will make reasonable efforts to inform the Client as soon as possible and offer an alternative date or a refund for any pre-paid amounts for the affected session.

9. Standards of Service and Complaints

9.1 The Company aims to provide Services to a professional standard appropriate for domestic and light commercial cleaning in the UK. However, the exact results may vary depending on factors such as the condition of the Premises, the time available, and the materials involved.

9.2 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably possible, ideally within 24 hours of the service. The Company may offer to re-attend and rectify any reasonable issues reported within that timeframe, subject to the Company’s assessment.

9.3 Any complaint does not entitle the Client to withhold payment in full. The Company may, at its discretion, offer a partial refund, credit, or additional cleaning time where it is satisfied that the complaint is justified.

10. Liability and Insurance

10.1 The Company carries insurance cover appropriate for a cleaning service provider operating within its service area in the United Kingdom. Details of insurance can be provided upon request.

10.2 The Company will take reasonable care when providing Services; however, the Company’s liability for any loss or damage arising from the Services shall be limited to the lesser of the cost of repair or replacement of the affected item or the total amount paid by the Client for the specific service visit during which the incident occurred.

10.3 The Company shall not be liable for normal wear and tear, pre-existing damage, or defects, nor for any deterioration of items or surfaces that occurs as a result of their age, condition, or inherent properties.

10.4 The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of use, arising out of or in connection with the provision of Services.

10.5 The Client is responsible for securing or removing any valuable, fragile, or irreplaceable items before the Cleaner’s visit. The Company will not be liable for loss or damage to such items unless caused by the Company’s proven negligence and reported promptly.

11. Waste Handling and Environmental Regulations

11.1 The Company will dispose of general household and office waste generated during the course of normal cleaning, using the Client’s own bins, bags, and local waste collection arrangements.

11.2 The Company is not a licensed waste carrier and will not remove large volumes of waste, construction debris, hazardous materials, sharp objects, medical waste, or any items that cannot be disposed of through standard domestic or commercial waste streams in the United Kingdom.

11.3 The Client is responsible for ensuring compliance with local council waste and recycling regulations at the Premises, including the correct use of bins and containers, and for providing suitable receptacles for waste generated during the Services.

11.4 Where the Client requests assistance with recycling or separation of waste, the Company will follow reasonable instructions, but the ultimate responsibility for compliance with UK waste and environmental regulations remains with the Client as the occupier or controller of the Premises.

12. Health, Safety, and Conduct

12.1 The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners. The Cleaner may refuse to perform tasks that they reasonably consider unsafe, inappropriate, or beyond the agreed scope of Services.

12.2 The Client must not request the Cleaner to perform any activity that is outside the normal scope of cleaning, including heavy lifting beyond safe limits, use of unsafe ladders, or handling of hazardous substances.

12.3 The Client must ensure a respectful and non-discriminatory environment for the Cleaner. The Company reserves the right to withdraw Services and terminate the agreement immediately if the Cleaner is subjected to harassment, abuse, or unsafe conditions.

13. Keys and Security

13.1 Where the Client provides keys or access codes to the Company, the Company will take reasonable measures to safeguard them and use them solely for the purpose of providing Services at the Premises.

13.2 The Company is not liable for any loss arising from keys or codes that were already widely accessible or shared by the Client with third parties, or where the Client has not taken reasonable steps to secure the property.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data about the Client in order to arrange and provide Services, handle payments, and manage bookings. This may include names, addresses, and service details.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws. Client data will not be sold to third parties and will only be shared where necessary to provide the Services or comply with legal obligations.

15. Termination of Ongoing Services

15.1 For regular ongoing cleaning arrangements, either party may terminate the arrangement by giving reasonable notice, in line with any notice period communicated at the start of the service or in subsequent updates.

15.2 The Company may terminate Services with immediate effect if the Client breaches these Terms and Conditions, fails to pay sums due, or creates an unsafe or inappropriate environment for the Cleaner.

16. Changes to Terms and Conditions

16.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in operational practices, legal requirements, or service offerings within its service area.

16.2 The version of the Terms and Conditions in force at the time of each booking will apply to that booking. For ongoing regular services, the Company will notify Clients of any material changes, and continued use of the Services after notification will constitute acceptance of the updated terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By booking or using the Services of Tufnell Park Cleaner, you confirm that you have read, understood, and agree to these Terms and Conditions.